Shipping policy
Astremier is dedicated to providing a seamless shopping experience, combining quality products with excellent service. We ship all applicable items for each order, so please double-check that your shipping address is correct.
How Are Orders Fulfilled?
We do not maintain inventory. Each fixture is carefully crafted, assembled, and finished upon order rather than stored in a warehouse.
Orders are produced and shipped directly from our manufacturing facility, which allows us to maintain consistent quality while minimizing storage and handling.
As a result, delivery estimates include both crafting and shipping time.
Shipping Destinations
We currently ship to the United States, Canada, Australia, and most European countries. P.O. Box and APO/FPO/DPO are not available now.
If your country is not listed, please contact us and ask for shipping rates to your location.
Order Processing Time
After placing your order, you will typically receive a confirmation email within 24 hours. Once your order is ready for shipment, you will receive an email with your tracking information.
Shipping Methods & Taxes
(1) Free Shipping
- Delivered within 30-40 business days from the date of order
- Full tracking included
- Shipping costs and import duties are covered by us
(2) Express Shipping
- Delivered within 14-20 business days from the date of order
- Fastest available FedEx/UPS/DHL service
- Full tracking included
- Shipping costs and import duties are covered by us
In rare cases, delivery may be delayed due to customs clearance. If this occurs, we will notify you by email.
I need an item by a certain date!
We cannot guarantee arrivals by a certain date.
Order Cancellation or Modification
- Free cancellation within 24 hours of purchase.
- Cancellation or modification after 24 hours will incur a 5% fee to cover restocking and material preparation.
- Custom items are non-cancellable once production begins.
- Shipped order cannot be cancelled. However, you may return the item after delivery according to our Return Policy. You will be responsible for return shipping costs, and the original shipping fee will be deducted from your refund.
Incorrect Address or Address Change
If your order has not yet shipped, please contact us as soon as possible at support@astremier.com. Once your order has shipped, we cannot guarantee that the delivery address can be changed, and additional shipping fees may apply.
How do I track my order?
You will receive an email once your order has shipped. A tracking number will be provided and will become active within 24 hours. You can use this number or your order number (e.g., #3112) to Track Your Order. Please note that updates may be longer during events or holidays.
If you are still unable to track your order, please contact us at support@astremier.com.