Refund policy

We are committed to providing quality products and efficient customer service. Please review the following information carefully to understand how we handle returns, refunds, exchanges, and cancellations.

Return Window

We accept return requests within 90 days of delivery.

Approved returns must be sent to a designated local processing center in the United States, United Kingdom, Belgium, or Australia, depending on your location.

Return Conditions & Charges

1. Defects or Shipping Damage

If your product arrives with a manufacturing defect or is damaged in transit, we may, at our discretion, provide either a full refund or a free replacement of the product or affected parts.

Note: Packaging damage alone is not considered shipping damage if the product itself is intact, undamaged, and fully functional.

2. Returns for Personal Reasons

Returns due to incorrect size, change of mind, or other personal reasons are accepted subject to the following conditions:

Items must be unused and in its original packaging.
You are responsible for return shipping costs.
A 15% restocking fee will be deducted from the refund.

3. Non-Returnable Items

Custom-made products and light bulbs are not eligible for return.
No refund will be issued for damage or loss caused by the customer.

General Return Process

1. Initiate a return

Email support@astremier.com with:

Your order number or proof of purchase
The item(s) you wish to return
Reason for the return
Whether you prefer a refund or replacement
Clear photos and/or videos of the product and its packaging.

We will review your request and, if approved, provide the designated local return address within 24 hours.

Unauthorized returns will not be accepted.

2. Return Shipping

Use a trackable shipping service with signature confirmation.
Pack the item securely in its original packaging, including all original parts and materials.
Return shipping costs must be paid in advance by the customer.
We are not responsible for loss or damage during the return shipment.
After shipping, email your shipping receipt and tracking number to support@astremier.com.

3. Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 2 weeks.
Refunds will be issued to the original payment method.
You will receive a confirmation email once the refund has been processed.

Exchanges

The exchange will be considered as return and new purchase.
Custom-made products are not eligible for exchange.

Order Cancellation or Modification

If you wish to cancel or modify your order, please contact us promptly at support@astremier.com.

Note: Customized items are not eligible for cancellation once production has begun.

1. Order Not Yet Shipped

Within 48 hours: Free cancellation.
After 48 hours but before shipment: Cancellation or modification may incur a 10% fee to cover restocking and material preparation.