Shipping policy

Astremier is dedicated to providing a seamless shopping experience, combining exceptional craftsmanship with attentive service. We carefully process and ship each order from our warehouse, helping us maintain consistent quality while keeping our products accessible. Please make sure your shipping address is correct before completing your purchase.

How Are Orders Fulfilled?

Orders are shipped directly from our facility in China. Our streamlined, direct fulfillment model allows us to reduce unnecessary storage, handling, and intermediaries. This enables us to offer premium, expertly crafted products at exceptional value—without compromising on quality or craftsmanship.

Shipping Destinations

We currently ship to the United States, Canada, Australia, and most European countries.
If your country is not currently listed at checkout, please contact us for available shipping options and rates to your location.

Order Handling Time

  • You will normally receive an order confirmation email instantly after checkout.
  • Orders typically ship within 2 weeks. Alabaster items may take up to 4 weeks to ship due to their specialized preparation and handling.
  • An email with tracking details will be sent once your order has been shipped.

Shipping Methods & Taxes

(1) Free Standard Shipping

  • Delivery within 4 weeks after shipment
  • Full tracking included
  • Shipping costs and import duties are covered by us

(2) Express Shipping

  • Delivery within one week after shipment
  • Fastest available FedEx, UPS or DHL service
  • Full tracking included
  • Import duties are covered by us
  • Express shipping rates are calculated at checkout

In rare cases, delivery may be delayed due to customs clearance or circumstances beyond our control. If this occurs, we will notify you by email.

I need an item by a certain date!

While we always do our best to meet delivery expectations, we cannot guarantee arrival by a specific date. If you have a time-sensitive order, we recommend placing your order as early as possible.

Order Cancellation or Modification

  • Free cancellation within 48 hours of purchase.
  • Cancellation or modification after 48 hours but before shipment will incur a 10% fee to cover restocking.
  • Custom items cannot be cancelled once production has begun.
  • Shipped order cannot be cancelled. However, you may return the item after delivery according to our Return Policy. You will be responsible for return shipping costs, and a 15% restocking will be deducted from your refund.

Incorrect Address or Address Change

If your order has not yet shipped, please contact us as soon as possible at support@astremier.com. Once your order has shipped, we cannot guarantee that the delivery address can be changed, and additional shipping fees may apply.

How do I track my order?

You will receive an email once your order has shipped. A tracking number will be provided and will become active within 24 hours.

Guest customers can use this number or your order number (e.g., #3112) to Track Your Order.

Registered customers can monitor their order status anytime by logging into their account.

Please note that updates may be longer during events or holidays.

If you are still unable to track your order, please contact us at support@astremier.com.