We accept returns within 90 days of delivery.
Custom-made products and light bulbs are not eligible for return.
Defective or Damaged Items
If your item arrives defective or damaged, we will provide a 100% refund or free replacement, including return shipping. Please report the issue within 5 business days with clear photos or videos.
Returns for Personal Reasons
For size issues or change of mind, you are responsible for return shipping. Items must be unused and in original packaging. Refunds exclude the original shipping fee and a 15% restocking fee.
How to initiate a Return
Contact support@astremier.com with your order number, reason for return, and photos of the item and packaging. We will provide the correct return address. Unauthorized returns are not accepted.
Refunds
Refunds are issued to your original payment method within 10 business days after inspection.
Exchanges are processed as a return and new purchase.
For full details, please see our complete Return & Exchange Policy.