Trade Program
Project quotes, samples and delivery support for designers, architects, builders and hospitality teams.
Project quotes
Send your fixture list, quantities and custom requirements for a project quote.
Samples & drawings
Request finish swatches, catalogs and drawings for your selected fixtures.
Delivery planning
Share your location and required arrival date to discuss shipping options.
Who we work with
Interior designers & architects
Specify lighting for residential and commercial interiors. Share fixture schedules, drawings and finish requirements for a coordinated proposal.
Builders & developers
Plan fixtures and quantities for new builds, renovations and multi-property projects, with specifications and delivery requirements discussed before ordering.
Hospitality & commercial buyers
Source lighting for hotels, restaurants, retail and other commercial spaces. Discuss quantities, custom details and project timelines with our team.
Selected projects
Ordering questions
Can I order a sample before placing a bulk order?
Yes. You can request a single paid sample before placing your full order. Get in touch so we can discuss the design, cost and next steps.
How do I pay for my order?
We’ll set up your order on our website so you can pay directly through our checkout. We won’t ask you to pay through a third-party platform.
Full payment is required when you order. If you need a different payment arrangement, please contact us before placing your order.
When will I receive the design drawings and installation instructions?
We’ll send you the design drawings and installation instructions after you place your order, before production begins, so you can review the details.
Can I make a tax-exempt purchase?
Please upload your resale certificate with your Trade Program application. Once we’ve reviewed and approved your documents, eligible purchases can be made tax-free.
Will I have to pay import duties or taxes?
Your order is made in China and shipped directly to you. We cover all import duties, taxes and customs clearance fees, so you won’t face any additional customs charges when it arrives.
Can I see my order before it ships?
Yes. You can request a pre-shipment inspection, such as a live video call with our team. Please contact us in advance so we can arrange it with you.
Which countries do you ship to?
We ship to the United States, Canada, Australia and most European countries. If you’re ordering from somewhere else, please get in touch to discuss your options.
Can you hold my order for a later delivery?
Yes, we can arrange to ship your order at a later date. Please contact us in advance so we can confirm the arrangements with you.
Do your usual policies apply to trade orders?
Yes. Our shipping, returns and refunds, and warranty policies apply to trade orders too. Please review them before placing your order.
After-sales support
Shipping & delivery
Standard shipping and import duties are included. Express rates are shown at checkout. Confirm delivery options and the estimated total arrival time for your project before ordering.
Returns & refunds
Eligible standard products have a 90-day return window; conditions and fees apply. Custom-made products cannot be returned or exchanged. Contact us about damaged or defective items for review under our policy.
3-year limited warranty
Coverage starts on delivery and applies to qualifying defects in materials or workmanship. Keep your proof of purchase. Send your order number and photos or videos when requesting assistance.